Superannuation funds have too much emphasis on short-term performance and they need more focus on outcome-based objectives. Members deserve a better idea of their likely income in retirement.
Author Archive | Jeremy Duffield
In this series on leadership, the focus turns to superannuation funds and the need for quality financial advice to retain members up to and throughout their retirement.
A clear challenge for superannuation funds is improving customer loyalty as they transition from accumulation phase to pension phase. There is not enough urgency in addressing member retention at this crucial moment.
One of the most important leadership skills to master is the art of communication. Superannuation industry leaders can learn much from the father of indexing, Jack Bogle.
The future leaders in superannuation will be those who successfully shift from an accumulation-phase focus to a whole-of-life approach, and there are many different ways of getting there.